Last Updated: December 24, 2025
At HGH Therapy (accessible via hghtherapy.com.mx), protecting your medical privacy and personal data is our highest priority. We understand the sensitive nature of the information you share with us, including your medical history and identity documents.
This Privacy Policy outlines exactly how we collect, use, protect, and disclose your information. By using our website and services, you consent to the data practices described in this statement.
1. Information We Collect
To provide safe medical treatment and legal prescription fulfillment, we must collect specific personal and medical data. This includes:
- Personal Identification: Name, date of birth, government-issued ID number (required for prescription issuance), and residential address (for medical records).
- Medical Health Data: Weight, BMI, medical history, current medications, and known allergies. This information is collected via our secure Digital Intake Form.
- Contact Information: Email address and phone number for order updates and physician communication.
- Payment Information: Credit card details or billing information (processed securely via third-party encryption; we do not store full credit card numbers).
2. How We Use Your Information
We use your data solely for the purpose of facilitating your medical care and order delivery. Specifically:
- Medical Review: Your health data is reviewed by a licensed physician to determine your eligibility for treatment.
- Prescription Issuance: Your ID and personal details are used to legally generate a valid medical prescription in your name.
- Order Fulfillment: Your profile details are shared with our pharmacy team to ensure your medication is prepared and ready for your scheduled pickup.
- Communication: We use your email to send appointment confirmations, pickup instructions, and important medical updates.
3. Medical Privacy & HIPAA Standards
While our physicians and pharmacy are located internationally, we voluntarily adhere to the privacy standards set forth by the Health Insurance Portability and Accountability Act (HIPAA) to ensure the highest level of trust.
- Doctor-Patient Confidentiality: Your medical records are strictly confidential and are only accessible to the prescribing physician and necessary clinical staff.
- No Unauthorized Sharing: We do not sell, trade, or rent your personal or medical information to marketing agencies or third parties.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information:
- SSL Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology.
- Secure Storage: Digital medical records are stored on compliant, encrypted servers with restricted access.
- Payment Security: All transactions are processed through a gateway provider and are not stored or processed on our servers.
5. Third-Party Disclosure
We only share information with third parties necessary to complete your treatment:
- Licensed Pharmacies: To fulfill your prescription and dispense medication.
- Concierge Services: If you utilize our local delivery service, we share necessary contact details with our private medical couriers to facilitate secure handover at your hotel.
- Legal Compliance: We may release information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
6. Cookies and Tracking
Our website uses cookies to enhance your browsing experience, remember your login details, and analyze site traffic. You can choose to turn off all cookies via your browser settings, though some features of the site may not function properly.
7. Your Rights
You have the right to:
- Request a copy of the medical information we hold about you.
- Request corrections to any inaccurate data.
- Request the deletion of your account and data (subject to legal record-keeping requirements for medical prescriptions).